Frequently Asked Questions

Scammers create fake versions of Ledger Live that look identical to the real app. These malicious apps are designed to steal your 24-word recovery phrase or trick you into approving transactions that drain your wallet. An 'official' download means you are getting the software directly from the developers, with no malicious modifications. It's the only way to be 100% certain the application you are using is safe and will protect your assets as intended.

Yes, and it's recommended. You can install Ledger Live on multiple computers (e.g., a Windows desktop and a Mac laptop) and also on your mobile phone. Your portfolio view will synchronize across all of them, giving you a complete picture of your assets. However, to execute transactions, you will always need to physically connect and approve them on your Ledger hardware wallet, ensuring security is maintained across all platforms.

Ledger Live is the main application you use to view your portfolio, see balances, and initiate transactions. The "Ledger Manager" is a specific section *within* the Ledger Live application. You use the Manager to connect to your hardware wallet and install or uninstall the specific cryptocurrency applications (e.g., Bitcoin app, Ethereum app) onto your device. Think of Ledger Live as the operating system and the Manager as the app store for your hardware wallet.

The mobile app has almost all of the same day-to-day features, such as viewing your portfolio, sending, and receiving crypto (when connected to your device). However, certain administrative tasks, such as updating the firmware on your Ledger device or the initial setup, must be performed using the Ledger Live desktop application. The desktop version is the central command hub, while the mobile app is for convenient daily management.

No. Your crypto is never stored in the Ledger Live app itself; it's stored on the blockchain, and your hardware wallet holds the keys to access it. Ledger Live is just a user interface. You can uninstall it, reinstall it, or install it on a brand new computer. As long as you have your hardware wallet (and your 24-word recovery phrase safely backed up), you can always restore access to your accounts and view them in a fresh installation of the official Ledger Live app.

Yes, the Ledger Live software for desktop and mobile is completely free. You can download it without cost from a verified source like Aegis Digital. While the software is free, you need a Ledger hardware wallet (like a Nano S Plus or Nano X) to use it securely and manage your crypto assets. The hardware wallet is a separate purchase.

First, ensure you are using the official USB cable that came with your device. Try a different USB port on your computer and close any other applications that might interfere (like other wallets or antivirus software). On Windows, you might need to run the repair tool within the Ledger Live settings. If the problem persists, try reinstalling the app from our official download link and restarting your computer.

Ledger Live will typically notify you with a banner at the top of the application when a new update is available. You can click this banner to download and install the update automatically and securely. Alternatively, you can always visit Aegis Digital to download the latest official installer and run it. This will safely update your current installation without affecting your accounts or settings.